Good Guys Do Still Exist!!

My husband was given a beautiful stainless steel, 3 burner, bells and whistles grill
last year. It was approximately 1 year old when he got it and this brand carries a 10year warranty. Come to find out Lowes is the only distributor for this brand grill so you have to get all replacement parts and warranty issues done through them.

We cookout 2-3 times a week minimum, year round no matter what the weather. 2 of the 3 burners quit working and when we went on line to Lowes to order replacement parts we were told they were on backorder. Lee decided to go to the Lowes by our home and see if they could help him with replacement parts. Being the rebel that he is he walked into the garden section wearing his Home Depot hat! Tell me that didn't get some attention real quick. He explained his dilema to the department manager and she sent a guy to the back to rob parts off another grill. Lee was thrilled to death! He was going to get to cook last night on all 3 burners!

After trying to install the new burners he discovered that they were too long. So back to Lowes he went. It's a good thing they are close. Come to find out the grill we have is no longer made and the company has merged with someone else and yada, yada, yada. They asked him to load up the old grill and bring it to the store. Good thing the strong neighbor was home to help load this huge, heavy thing into the back of the truck. Back to Lowes he went and they informed him that they were going to swap out the old grill for a new one. This is a $600 grill! When he left there he not only had a new grill with a new warranty but he had a new blue Lowes hat to replace his Home Depot one and he was a very happy camper!! He was cookin on it when I got home last night just smiling from ear to ear!

The art of good customer service still exist! The customer is still #1 and a flailing home repair store has gained a new customer. The customer is still important regardless of what business it is.